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Frequently Asked Questions

Top Questions

How does Portfolio by OpenRoad work?

Members use the Portfolio app to select a subscription tier to suit their needs. Using the mobile-app, accepted subscribers select a vehicle through categoric options as well as delivery specifics including when and where they would like to receive their vehicle flip.

A Portfolio concierge will deliver the fresh vehicle, transfer everything over to the new car, and will ensure the member is all set to go. Our goal is to make sure all members have the perfect car for every occasion.

What is included in a Portfolio by OpenRoad subscription?

As a Portfolio member, you will have access to your selected tier’s unique fleet — plus insurance, maintenance, personal concierge, and more. Your Portfolio concierge team will deliver a new vehicle at your request anywhere in the city. Let us take care of all minor details so you can focus on driving.

What vehicles are included with Portfolio by OpenRoad?

Portfolio offers vehicles from a variety of brands sold within the OpenRoad Auto Group. Inventory available to a subscriber will be dependent on their selected tier. The Portfolio fleet is always changing and evolving to bring members the best vehicles for every lifestyle.

What can I do with my current vehicle?

If you currently own a car and no longer need it, complete this form and we will help you to sell it to one of OpenRoad’s dealerships.

How does insurance work?

All vehicles provided by Portfolio are fully insured on a fleet insurance policy held by Portfolio by OpenRoad. All primary and secondary drivers must meet, and pass specific requirements to be entitled to our policy. Policy details are as follows:

  • $1,000,000 Third-party liability combined single limit coverage
  • $1,000 Collision and comprehensive deductible

As a driver you are responsible for any incidents or accidents while a vehicle is in your possession. Drivers are responsible for the first $1,000 of any damage to a vehicle.

How does Portfolio pick the vehicle for me?

Think of Portfolio by OpenRoad as your personal concierge service. With our mobile-app you’ll select the category of vehicle which suits your needs, and leave the rest to us.

You can also give us special requests. More seats? Extra luggage room? Special date night? Certain brands or models? We've got you covered. We listen and learn. And don't worry, if we ever miss the mark we will bring you a new vehicle right away.

How new are the vehicles?

Vehicles are all from current and previous model year. Each vehicle is cleaned before and after it goes to a member. Many of our members tell us that every vehicle feels like new.

How long can I keep a vehicle?

Portfolio monthly subscribers can keep high demand vehicles a minimum of 14-days at a time without flipping. After this time, we may ask you to flip so we can keep these vehicles circulating through the membership to ensure all members have an equal opportunity to experience these vehicles.

Portfolio daily subscribers will have a pre-booked pickup date and time which will be scheduled in-app during their initial request.

Signing Up

Is Portfolio by OpenRoad in my area?

Today, Portfolio by OpenRoad is live in Greater Vancouver, BC. If you’re outside of Vancouver, sign up for news and updates and we will let you know when we arrive in your city.

If you live outside the service area, we can help you to find a convenient place to flip within the service area.

Portfolio by OpenRoad Service Area

How do I join Portfolio by OpenRoad?

Download Portfolio in the iOS or Google Play app store. Visit here to send yourself an SMS download link. Follow the instructions to create an account. You will need to provide a credit card, select a plan and provide a picture of your driver’s license. We will verify your information and check your driving history. We may need to speak with you during that process. In most cases, we can approve an application within one business day. Then we will contact you to get you started and schedule your first flip!

What is the Portfolio by OpenRoad activation fee?

The $999 Portfolio activation fee is required for all new Portfolio by OpenRoad memberships. The fee is non-refundable and charged when your first delivery is scheduled. The monthly subscription fee is $2,799 per month plus taxes for the platinum tier or $1,799 per month plus taxes for the gold tier. Your membership comes with the unmatched access to our amazing Portfolio fleet.

Who is eligible?

You're eligible to apply for a subscription if you are over the age of 21, hold a valid Class 5 BC driver’s license (or international equivalent), and are able to provide a clean driving abstract.

Unfortunately we are unable to accept applicants with Class 7 (Novice or Learner) BC driver's licenses (or international equivalent) at this time.

Everyday Usage

When can I flip?

Hours of operation for vehicle drop off are currently between 9:00AM–5:30PM, Monday–Friday, with the exception of statutory holidays when we will be closed.

Where can I find the insurance card?

View a digital version of your insurance card under “Your Current Ride” on the home screen of your Drive Portfolio by OpenRoad app. Hard copies of the insurance card can also be found in the glovebox.

How well equipped are the vehicles?

The majority of vehicles are equipped with a mid to high-end trim package. We cannot guarantee the availability of certain options.

What happens if I get into an accident?

First, make sure that everyone is safe, get your vehicle to a safe place, exchange information with the other parties and notify the police. Once the situation is stabilized, call us. We will bring you a fresh vehicle and handle everything with respect to the vehicle involved in the incident.

Are pets allowed in vehicles?

We do allow pets in the vehicles, but they must be transported in a crate. It is better for the car and safer for your furry friend!

Do I tip the concierge?

Portfolio by OpenRoad does not allow tipping. Concierge delivery is part of the overall Portfolio member experience and included with the monthly subscription. If you have an exceptional Concierge experience feel free to reflect it in the service rating or by letting the team know.

How do I flip to a different vehicle?

When you want your first vehicle delivered or to flip into a new vehicle, simply open your Portfolio by OpenRoad app. Select a recipe and schedule a day and time that works for you. Our concierge will be notified and your car will be prepared.

How much advance notice is required for a flip?

While we require a minimum of 24-hour's notice, we recommend booking at least a few days in advance. This will increase the likelihood that we have your preferred recipe available. Booking a vacation? Go ahead and book your flip too. Need something for the weekend? Don't stress, we will bring you the best option available.

What happens if my vehicle needs repair?

Our goal is that you will never have to worry about maintenance or repair issues. If something unforeseen occurs, use the Portfolio by OpenRoad app to notify us and we will get you back driving.

Pricing & Payment

Can I pause my subscription?

Yes. Going out of town? Love Portfolio but need a break? Just pause your Portfolio by OpenRoad account and have one less monthly bill covering something you're not using for the time being. No lease or loan allows that. Pause your Portfolio by OpenRoad account for up to 90 days, and then pick right back up where you left off. A $200 convenience fee applies upon pausing.

What is the minimum commitment to Portfolio by OpenRoad?

Portfolio by OpenRoad is a monthly subscription service. Pay for the first 30 days and give it a try. If you like it, your subscription will renew automatically monthly after the first period. If you ever want to cancel, just let us know a minimum of 2 weeks prior to the end of your current billing cycle and we will pick the vehicle up at the end of your billing cycle. There is no fee to cancel.

When is payment due?

A valid credit card is required during sign up. Your payments will begin upon taking delivery of your vehicle. Subsequent payments will be charged on a monthly basis, or daily in advance up until your subscription end or renewal date. Any additional charges for gas, damages, fees/tolls, or upgrades will be charged as soon as they arise.

What about fuel?

No need to worry if you don’t have time to refuel your vehicle, our concierge will fuel it up and bill it to your account at market rate, plus a $3 refuelling fee.

Terms of Use

Can anyone else drive the vehicle?

Yes, eligible drivers may be registered as Secondary Drivers and be added to the member’s account. All secondary driver’s must pass our screening process to be validated to drive our vehicles. There is no limit to the number of secondary drivers on your account, as long as they meet our eligibility requirements.

Is there a mileage limit per month?

Platinum tier subscribers can drive 2,500 km/month with no surcharges.

Gold tier subscribers can drive 2,000 km/month with no surcharges.

Portfolio on Demand daily subscribers can drive 300 km/day with no surcharges.

Mileage does not roll over from month to month, and any kilometres in excess of your monthly allowance will be charged an overage fee of $0.75/km.

What is the condition of Portfolio’s vehicles?

Portfolio by OpenRoad is committed to delivering vehicles that are in excellent condition. To that end, we ensure that the vehicles are properly maintained and driven responsibly.

What data does Portfolio by OpenRoad collect?

We want to ensure the best service and safety for all of our members. To do so, we keep track of various data points to record vehicle and driver history. For more information on terms of use, please reference the Portfolio by OpenRoad Privacy Policy.

Are members responsible for their Portfolio by OpenRoad car?

Yes, we expect our members to take care of Portfolio by OpenRoad vehicles as if they owned them. Please drive responsibly, keep your vehicle clean, and let us know of any minor dings or spills via the Portfolio by OpenRoad app.

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As a Portfolio club member, you will get access to exclusive pricing, opportunities, and program updates.